Who we are
Method & Mind is an online productivity kit and membership business that helps customers build personalised systems for study, work, planning, focus and organisation.
Our website address is: insert link
This Privacy Policy explains how Method & Mind collects, uses, stores and protects customer information when visitors use our website, complete our questionnaire, purchase products, subscribe to our newsletter, create an account, or access our optional membership app.
What personal information we collect
Method & Mind may collect personal information when customers interact with our website, online store, questionnaire, newsletter, membership app or contact forms.
This may include:
- name
- email address
- phone number, if provided
- delivery address
- billing address
- order details
- account login details
- newsletter subscription details
- product preferences
- questionnaire responses
- membership preferences
- app activity, such as course progress, reminders and refill preferences
- customer support messages website usage information, such as pages viewed, clicks and general browsing activity
We only collect information that is reasonably needed to operate the website, process orders, provide customer support, improve our services and personalise the Method & Mind experience.
Customer questionnaire and AI usage
At the start of the Method & Mind journey, customers may choose to complete a questionnaire. This questionnaire helps us understand a customer’s goals, routine, planning style, product preferences, focus needs and the type of support they are looking for.
We use this information to recommend suitable Method & Mind kits and products. Questionnaire responses may also be used to support AI-assisted recommendation logic, including personalised kit suggestions, product matching, learning content suggestions and app-based reminders.
The AI-backed features are used to support personalisation and customer experience. They do not replace professional advice and should not be treated as medical, psychological, educational or workplace advice.
Customers should avoid entering sensitive personal information into the questionnaire unless it is specifically requested and relevant to the service. Method & Mind does not require customers to disclose medical diagnoses or personal health information to receive a kit recommendation.
App and membership information
Customers who sign up for the optional Method & Mind membership may access app-based features, including curated short courses, reminders, learning pathways and refill suggestions.
To provide these services, Method & Mind may collect and use information such as:
- membership status
- account details
- course or learning pathway progress
- reminder preferences
- saved goals or routine preferences
- refill preferences
- app interaction data
- product recommendation history
This information helps us personalise the membership experience, recommend relevant content, remind customers about routines or refills, and improve the design of our app and services.
Customers can cancel their membership at any time. Cancellation stops future billing but does not automatically delete account information unless the customer requests deletion, subject to any legal, security or administrative records we may need to retain.
Newsletter subscription
Customers may choose to subscribe to the Method & Mind newsletter through our website. If a customer subscribes, we collect their email address and any other details they choose to provide.
We may use newsletter information to send:
- productivity tips
- product updates
- new kit releases
- membership updates
- promotions or offers
- blog posts and guides
- reminders about Method & Mind services
Customers can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting Method & Mind directly.
We do not sell newsletter subscriber details to third parties.
Online store and order information
When customers purchase from Method & Mind, we collect the information needed to process and manage the order. This may include customer name, contact details, delivery address, billing details, products purchased, order value and order history.
This information is used to:
- process orders
- deliver products
- manage refunds, returns and shipping enquiries
- provide customer support
- maintain order records
- improve product and service offerings
- manage business reporting and analytics
Payment information may be processed through third-party payment providers. Method & Mind does not store full card details directly on the website.
Comments
When visitors leave comments on the site, we collect the information shown in the comments form. We may also collect the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from the visitor’s email address may be provided to the Gravatar service to check whether the visitor is using it. After approval of a comment, the visitor’s profile picture may be visible to the public in the context of the comment.
Media
If users upload images to the website, they should avoid uploading images with embedded location data included. Visitors to the website may be able to download and extract location data from uploaded images.
Cookies
Method & Mind may use cookies to improve website functionality, remember user preferences, support account login, manage shopping cart activity, support analytics and improve the customer experience.
If visitors leave a comment on our site, they may choose to save their name, email address and website in cookies. These are for convenience so the visitor does not have to fill in their details again when leaving another comment. These cookies may last for one year.
If a visitor accesses the login page, the website may set a temporary cookie to determine whether the browser accepts cookies. This cookie does not contain personal data and is removed when the browser is closed.
When users log in, the website may set cookies to save login information and display preferences. Login cookies generally last for two days, while screen preference cookies may last for one year. If “Remember Me” is selected, the login may remain active for two weeks. When users log out, login cookies are removed.
Cookies may also be used to support cart functionality, membership access, privacy consent, website analytics and security plugins.
Embedded content from other websites
Articles, guides or pages on this site may include embedded content, such as videos, images, articles or social media content.
Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly. These third-party websites may collect data, use cookies, embed additional tracking and monitor the visitor’s interaction with the embedded content.
Method & Mind is not responsible for the privacy practices of third-party websites. Visitors should review the privacy policies of those websites before interacting with embedded content.
Website analytics
Method & Mind may use web analytics tools to understand how visitors use the website. Analytics may collect information such as pages visited, time spent on pages, click behaviour, device type, browser type and general location data.
This information helps us understand customer behaviour, improve website design, review product interest, measure marketing performance and improve the customer journey.
Where possible, analytics information is used in an aggregated or non-identifiable way.
Customer privacy consent
Method & Mind may use a privacy consent plugin or cookie banner to ask customers to accept, reject or manage cookies and privacy preferences.
Customers may be able to adjust their cookie settings through the website banner or through their browser settings.
Web security
Method & Mind may use security tools or plugins to help protect the website from spam, malware, unauthorised access and suspicious activity.
Security tools may collect technical information such as IP addresses, login attempts, browser details and activity logs. This information is used to protect the website, customer accounts and business systems.
Who we share your data with
Method & Mind does not sell customer personal information.
We may share necessary information with trusted third-party service providers who help us operate the business. This may include:
- website hosting providers
- payment processors
- delivery and shipping providers
- email newsletter platforms
- analytics tools
- website security tools
- customer support tools
- app or membership service providers
- AI or recommendation technology providers, where used to support personalisation
These providers are only given the information needed to perform their service.
If a customer requests a password reset, their IP address may be included in the reset email.
We may also share information where required by law, regulation, legal process or to protect the rights, safety and security of Method & Mind, customers or the website.
How long we retain your data
Method & Mind keeps personal information only for as long as it is needed for business, legal, security or administrative purposes.
Order records may be retained for accounting, tax, refund, return and customer support purposes.
If a customer leaves a comment, the comment and its metadata may be retained indefinitely so follow-up comments can be recognised and approved automatically.
For users who register on the website or membership app, we store the personal information provided in their user profile. Users can usually see, edit or delete their personal information at any time, except they may not be able to change their username. Website administrators can also see and edit this information.
Questionnaire responses, app preferences and membership activity may be retained while the customer has an account or active membership. This allows Method & Mind to provide personalised recommendations, learning pathways, reminders and refill suggestions.
What rights you have over your data
Customers may request access to the personal information Method & Mind holds about them.
If a customer has an account, has left comments, completed the questionnaire, subscribed to the newsletter or joined the membership app, they may request:
- a copy of the personal information held about them
- correction of inaccurate information
- deletion of personal information
- cancellation of newsletter subscription
- removal of app or membership account information, where possible
This does not include information Method & Mind is required to keep for legal, administrative, security, accounting or fraud-prevention purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Customer information may also be processed through third-party tools used for website hosting, analytics, payment processing, email newsletters, security, shipping, membership access and AI-assisted personalisation.
Where third-party systems are used, information may be processed or stored outside Australia depending on the provider’s systems and policies.
Contact us
For questions about this Privacy Policy or to request access, correction or deletion of personal information, customers can contact:
Method & Mind
Email: hello@methodandmind.com
Policy updates
Method & Mind may update this Privacy Policy from time to time to reflect changes to our website, online store, membership app, AI-backed features, legal requirements or business operations.
The latest version of this policy will be published on the Method & Mind website.